This policy outlines how Stephanie Hafferty Homesteading handles complaints regarding the processing of personal data, adherence to UK GDPR, and compliance with the Data Protection Act 2018 (DPA 2018). We are committed to addressing concerns fairly, transparently, and without undue delay.
This policy applies to all employees, contractors, and data subjects interacting with Stephanie Hafferty Homesteading. A data protection complaint is any expression of dissatisfaction about how we have handled personal data, or how we have responded to data subject rights requests.
Submitting a Complaint
You can submit a complaint using email, post, telephone or online form. Please contact if you wish to discuss this by email, or for the postal address or telephone number.
Our Complaints Procedure
We follow a fair and transparent procedure for all data protection complaints:
- Acknowledgement: We will acknowledge receipt of your complaint in writing within 14 calendar days.
- Investigation: We will review the handling of your data.
- Resolution & Response: We aim to investigate and communicate the final outcome within 30 days. If the complaint is complex, we will notify you of the delay and provide a timeline for our response
- Escalation and External Redress
If you remain dissatisfied with our response, you have the right to lodge a complaint with the UK supervisory authority:
- Information Commissioner’s Office (ICO): You can raise a concern or file a formal complaint directly on the ICO Data Protection Complaints Portal.
Contact Us
For questions regarding this policy or to submit a complaint, please contact us.