Voucher duration: Vouchers are valid for a period of 12 months from the date of purchase and can not be redeemed after the expiry date.
Booking: All courses and workshops must be pre-booked.
Voucher redemption: Vouchers can be redeemed when booking online, or via email, or phone. Full details are supplied with the voucher.
Course vouchers can only be redeemed against courses of that value, or as part payment against a more expensive course.
Use of multiple vouchers: You may use several vouchers to pay for a course or other service. No cash refunds will be given if the sum of the multiple vouchers exceeds the service required, although you can arrange to use the difference against cost of books or other merchandise on the course day.
Promotional Codes: if there is a promotion at the time the voucher recipient books the course, the remainder of the voucher value may be used to purchase books or other merchandise when attending the course. No cash refunds will be given.
Refunds: Vouchers are non-refundable other than within the 14 day cancellation period. No refunds are given if the voucher is used against a course or service of lesser value eg: a £50 voucher used to purchase a £25 course although you may use the voucher to buy several courses or services of that value. Eg: a £50 voucher may purchase two £25 courses.
Refunds within the 14 day cancellation period are subject to a £6.50 administrative fee – just to cover the costs of Paypal/Stripe fees.
Lost or stolen vouchers: Each voucher has a unique code which can only be used once, and so if they are lost or stolen it will stile possible to use the voucher, with proof of purchase and identity.
Cancellation: In the event that the courses no longer run due to unforeseen circumstances, a full refund will be given to the purchaser of the voucher.
Transfers: Vouchers can not be exchanged for cash
Email vouchers: are free of postage costs, please choose the voucher option when booking.
Vouchers with book purchases: Please purchase the vouchers separately from books, as the Royal Mail app will not accept a combination. We can not send any books purchased with a voucher postage code.
Postal vouchers: If you would like the voucher to be posted, there will be additional costs. Please choose your option when paying. We will endeavour to post the vouchers as quickly as possible. Delivery times rely on Royal Mail and international postal services, if appropriate.
Options include – first and second class delivery of printed voucher, gift card plus voucher, bespoke gift arrangement (please contact us to discuss)
Course and workshop terms and conditions: Please read the course terms and conditions.